FREQUENTLY ASKED QUESTIONS

For orders under $150, live rates from Canada Post are shown during checkout from which you may choose your preferred shipping method.

Orders over $150 qualify for $10 flat rate expedited shipping, with the option to add signature requirement and receive coverage for lost or stolen items as per our replacement policy. You may also add Xpresspost service for an additional flat fee.

Orders over $300 qualify for FREE shipping, with the option to add signature requirement and receive coverage for lost or stolen items as per our replacement policy. You may also add Xpresspost service for an additional flat fee.

We make use of Interac e-Transfer (also known as Electronic Funds Transfer) for all payments. e-Transfer is a simple, secure, discreet and reliable method of payment. Instructions are displayed during checkout, and emailed to you as well.

Important Note: We can not currently accept payments from Tangerine.

All Canada Post tracking numbers are shared to the email you provide with your order. If you haven’t received your tracking number, please be sure to check your junk mail in case it has been filtered.

In the event you can’t locate the email, please contact [email protected] to acquire your tracking information. 

At this time, we do not have any introductory coupons. If you know a current Hystar customer they can share their personal referral code and save you 10% on your first order, as well as a 10% coupon for themselves.

Once you place your first order you will have access to your own code as well as be able to earn points on your purchases for further discounts.

CONTACT US FOR ANY QUESTIONS